Sprig For Customer Experiences

Powering the world’s best customer experience teams

Explore Sprig’s all-in-one product experience platform

REPLAYS

Find and fix where your users get stuck

Capture targeted user behavior video clips with AI that analyzes and groups clips into actionable product themes.

Explore Replays

Capture targeted sessions

Record specific clips of your users’ web and mobile experience based on their unique attributes and in-product actions.

Link user actions to insights

Collect users’ session interactions alongside their Survey feedback to see exactly what influenced their sentiment.

Easily analyze clips with AI

Let Sprig review and organize your Replay clips to uncover hidden patterns and trends in your users’ product behavior.

heatmaps

Understand product behavior at scale

Capture a visual representation of your users’ in-product interactions with AI that does the analysis for you.

Explore Heatmaps

Aggregate user interactions

See where users move, click, and scroll across your product to quickly identify patterns and trends in their experience.

Zoom into specific behavior

Filter and segment product experience behavior based on your users’ unique attributes and in-product actions.

Instantly analyze with AI

Automatically summarize your Heatmap results to reveal the top actionable themes in your users’ product behavior.

Surveys

Understand why your users do what they do

Launch AI-generated surveys right in your product in minutes, and watch AI analyze the results in real time.

Explore Surveys

Automate survey creation

Quickly get started with AI-generated surveys that are customized to solve your specific product challenges.

Get targeted insights

Trigger branded in-product surveys to specific users based on who they are and what actions they take in your product.

Rapidly learn with AI

Automatically summarize your Survey results, including open-text responses, to reveal the top feedback themes.

feedback

Always know what your users are thinking

Capture continuous feedback right in your product and get AI-powered product recommendations based on responses.

Explore Feedback

Start learning in minutes

Empower anyone on your team to capture user feedback with an easy one-time set up that gives you constant insights.

Capture feedback at scale

Get 3x more customer feedback with bite-sized prompts that are built directly into your product experience.

Get action items with AI

Instantly analyze your Feedback responses and determine your next steps with recommendations from Sprig AI.

ai Explorer

Surface AI insights across your entire product

Sprig AI analyzes user behavior and sentiment data across your entire product experience to generate insights that boost conversion, retention, and more.

Explore AI Explorer

Streamline your conversion flow

Connect product experience data across each step in the funnel to uncover holistic opportunities that boost overall conversion.

Optimize your product across devices

Build a seamless experience across web and mobile with integrated analysis of user behavior and sentiment across platforms.

Capture comprehensive user personas

Compile and analyze product experience data tied to specific user cohorts to fully understand their experience in your product.

ai recommendations

Fuel product growth with AI Recommendations

Sprig AI generates specific and actionable product suggestions to achieve your goals.

Explore AI Recommendations

Make informed and impactful product decisions

Always know what to build next with AI product recommendations that are based on your users’ real-time behavior and feedback.

Improve your customer journeys

Automatically surface areas of friction across your core flows and get AI recommendations to solve your users’ pain points.

Optimize your key product metrics

Get specific guidance on how to improve your product experience to drive revenue, retention, and user satisfaction.

Replays

Find and fix where your users get stuck

Record targeted clips of specific user sessions and find trends in your users’ behavior.

Explore Replays

Heatmaps

Understand product behavior at scale

Capture an intuitive visualization of your users’ in-product engagement.