Sprig Replays: User Journey & Session Replay Software

Get an inside look into your product experience with Sprig Replays

Capture targeted sessions

Record specific clips of users’ web and mobile experience based on their unique attributes and in-product actions.

Instantly analyze clips with AI

Let Sprig review and organize Replay clips into groups to uncover hidden patterns in your users’ product behavior.

Visualize your mobile experience

Record targeted clips of specific users’ mobile journey across your iOS, Android, and React Native apps.

Link user actions to sentiment

Collect users’ session interactions alongside their Survey feedback to see exactly what influenced their sentiment.

Track user engagement

Review clips and logs of your users’ product interactions, including their cursor activity, clicks, and page scrolls.

Keep sensitive user data private

Blur form content, images, password fields, and/or specific CSS selectors to protect users’ personal data.

How to capture the most valuable user moments

Easily install Sprig into your app

Embed Sprig into your web or mobile product with a simple one-time installation via Segment, Google Tag Manager, and more.

Protect your users’ privacy

Customize your Sprig privacy settings to blur sensitive user information in your Replays, including form content, images, and password fields.

Trigger Replays with advanced targeting

Leverage your own product data to specify the sessions you want to record and for how long. Capture quick clips up to 5 minutes before or after your Replay triggers.

Plus, add a Replay into a Survey

Add Replays into your in-product Surveys, so you can collect your users’ sessions and sentiment together and understand why users do what they do.

Watch and learn at scale

Explore AI-generated Replay clip categories to see patterns and trends in your users’ behavior. Plus, only view the most relevant clips by filtering on user attributes and survey responses.

Frequently asked questions

What is session replay?

If you’ve ever wanted to see exactly how customers use your product, a session replay lets you see just that. This feature captures clips of users interacting with your product. See everything from mouse clicks and keystrokes to page scrolls and cursor activity. Session replay gives you a clear picture of user journey pain points, from bugs to unclear calls to action. Use session replay to improve conversion rates as you see exactly where users are dropping off.

What are Sprig Replays?

Sprig’s User Journey and Session Replay software includes an advanced feature that triggers a “replay” when users conduct specific actions on your site. This way, you can get even more detailed insights into the ways users navigate your product. With Sprig Replays, you can view users' session interactions alongside their survey responses to get a complete picture of their experience. That’s more actionable data to help you further enhance your product.

How does session replay work?

Session replays work by capturing user interactions with your product in real-time. As users navigate through your website or web application, the product records their actions. This data is then processed and stored as clips that you can view and analyze.

What is session replay used for?

Session replay software is especially powerful in helping you understand and analyze user interactions with your product. You can use these insights to easily identify friction points and make decisions about ways to improve your platform's overall usability.