What is a system usability scale?
Your ultimate goal is to create a product that users find easy and enjoyable to use. To achieve this, you need to measure the usability of your product or feature and gather feedback from your users. That’s where the validated usability scale survey comes in.
This survey consists of several prompts that users respond to on a scale of 1-5, ranging from strongly disagree to strongly agree. The prompts cover different aspects of the user experience, such as the complexity of the product, ease of use, and integration of various functions. By analyzing the responses, you can get a better understanding of how users perceive your product and identify areas for improvement.
What are the benefits of a system usability scale template?
One of the key benefits of this survey is that it provides a quantitative measure of the usability of your product or feature. You can track changes in the scores over time and use the data to benchmark your product against industry standards. This allows you to make data-driven decisions and prioritize improvements based on the areas that have the most significant impact on user experience.
Who should use a usability scale template?
A usability scale template is helpful for product teams. Let’s say you are a product manager for a meal delivery service. You recently launched a new feature that allows users to customize their meal plans. However, you notice a drop in engagement and an increase in customer complaints. To understand why users are not finding the new feature easy to use, you decide to administer the validated usability scale survey to a sample of users.
How to use a system usability scale (SUS) template
Use a system usability scale to get product learnings that can improve the overall product experience. In the example above, after the team analyzes results, they could discover that users find the customization process unnecessarily complex, and they require technical support to use the feature effectively.
Armed with this information, they can make changes to the feature, such as simplifying the customization options or providing more intuitive guidance, to reduce the perceived effort required to use the feature.