Spotting UX friction points is like shining a light on hidden stumbling blocks that users encounter while navigating your website or product. By identifying these points through this Replay template, you can gain invaluable insights into where users struggle or get frustrated.
Understanding these friction points allows you to prioritize your roadmap to make targeted improvements to your product, such as redesigning confusing layouts or simplifying complex flows. By addressing these pain points, you create a smoother and more enjoyable user experience, leading to increased engagement, higher satisfaction levels, and ultimately, better retention rates.