navy logo
Products
research core
Long form survey icon
Long-Form Surveys
Run foundational surveys with depth and rigor.
ai recommendations icon
AI Insights
AI synthesizes results into themes, patterns, and insights.
digital experience
survey icon
In-Product Surveys
Capture context-rich feedback during real product use.
feedback icon
Feedback
Collect always-on, open feedback across the user journey.
digital Behavior
replays icon
Replays
Observe real user sessions to uncover friction and behaviors.
heatmaps icon
Heatmaps
Visualize clicks and scrolls to reveal engagement patterns.
Features
integrations
Integrations
mobile icon
Mobile
star icon
AI Analysis
magic pencil icon
AI Study Creator
dashboards icon
Dashboards
Solutions
by Use Case
continuously optimize icon
Measure experiences
Measure sentiment across customer journeys to see shifts over time.
solve pain points icon
Uncover unmet needs
Identify unmet needs and pain points across journeys.
improve conversion icon
Evaluate features
Test usability, reveal friction, and observe interactions at scale.
save time and resources icon
Guide product direction
Synthesize findings into clear insights that inform priorities.
by TEAM
uxr icon
User Research
Maximize the speed and impact of your research
Design
Validate and get buy-in for designs with real user insights
pm icon
Product Management
marketing
Marketing
code icon
Engineering
star icon
Customer Experience
Templates
lenny template
Survey
Develop Product Sense to Build Great Products
lenny headshot
Lenny Rachitsky
View Template
arrow icon
feedback template
Feedback
Continuously Collect Product Feedback
favicon
Sprig
View Template
arrow icon
Optimize New Features
Replay
Optimize New Features to Enhance the User Experience
favicon
Sprig
View Template
arrow icon
templates
Template Gallery
Discover how our team and community use Sprig templates to inform product development.
View All
arrow icon
Customers
square nav photosquare left logo
Square uncovered 100+ actionable insights within the first 6 months
Read Now
arrow icon
ramp nav imageramp logo
Ramp created customer-centric products with Sprig AI
Read Now
arrow icon
classpass nav photoclasspass left logo
ClassPass improved usability and retention by optimizing core user journeys
Read Now
arrow icon
users icon
Meet our Customers
Learn how top companies leverage Sprig user insights to boost conversion, reduce churn, improve onboarding, and more.
View All
arrow icon
Resources
blog icon
Blog
Perspectives on balancing research craft with AI to deliver faster insights.
event icon
Events & Webinars
Learn from past Sprig events & register for upcoming ones
help center icon
Help Center
Explore our knowledge hub to get started
in Sprig
video tutorial icon
Video Tutorials
Get a crash course in Sprig with our guided
video series
Introducing Sprig Long-Form Surveys
Read Now
arrow icon
Pricing
Sign In
Book a Demo
navy logo
hamburger menu iconclose icon
Products
caret icon
Products
Long form survey icon
Long-Form Surveys
survey icon
In-Product Surveys
feedback icon
Feedback
replays icon
Replays
heatmaps icon
Heatmaps
ai recommendations icon
AI Insights
Features
integrations
Integrations
mobile icon
Mobile
star icon
AI Analysis
magic pencil icon
AI Study Creator
dashboards icon
Dashboards
Solutions
caret icon
By Use case
continuously optimize icon
Measure experiences
solve pain points icon
Uncover user needs
improve conversion icon
Evaluate features
save time and resources icon
Guide product direction
By TEAM
uxr icon
User Research
Design
pm icon
Product Management
marketing
Marketing
code icon
Engineering
star icon
Customer Experience
Templates
Customers
Resources
caret icon
blog icon
Blog
event icon
Events & Webinars
help center icon
Help Center
video tutorial icon
Video Tutorials
Enterprise
Pricing
Sign InGet Started Free
Template Galleryarrow iconImprove Key Metricsarrow icon
Reduce Onboarding Drop-off

Reduce Onboarding Drop-off

Sprig
at
Use this template - free

User satisfaction and retention are critical factors for any product team’s success and when users don’t complete onboarding it wastes acquisition dollars and slows the rate of learning. By asking the right questions during onboarding you can uncover what specific factors are stopping users from activating and make changes to strengthen the conversion funnel.

This survey allows you to identify the specific reasons why users abandon the onboarding process. Use it when you notice a high rate of incomplete onboarding, low engagement, or even when you launch new features. It will help you quickly identify any issues that are preventing users from activating and guide you in finding solutions to address those issues.

Let’s say you’re the product manager for a mobile app that provides financial planning and budgeting services. You recently launched a new feature that allows users to link their bank accounts to the app. After a week, you notice that the number of users who completed onboarding has dropped significantly. You have some hypothesis that the new feature may have made onboarding more challenging or complicated, but you don’t have enough information to determine the exact issue.

By using your survey, you can quickly identify the reasons why users aren’t completing onboarding. You discover that many users selected "Difficult to set up" as the main reason for not completing onboarding, and the open text responses reveal that the new bank account linking feature is indeed confusing for many users. Armed with this information, you can take steps to make the onboarding process easier, provide more guidance on how to link bank accounts, and ultimately improve user engagement and retention.

By understanding the specific factors that prevent users from activating, you can create a better experience that builds trust and meets your users’ unique needs.

Related Templates

Replay
Survey
Replay
Feedback
Replay
Replay
Replay
Prototype Test

Track User Journeys in Free Trial Periods

Sprig
Replay
Survey
Replay
Feedback
Replay
Replay
Replay
Prototype Test

Identify Signs of Cart Abandonment

Sprig
Replay
Survey
Replay
Feedback
Replay
Replay
Replay
Prototype Test

Analyze Drop-Off in Sign-Up Flows

Sprig

Unlock your product’s full potential

See the Sprig platform for yourself and start collecting game-changing insights today.

Get Started FreeWatch Tour Video
Sprig logo
Products
Long-Form Surveys
In-Product Surveys
Feedback
Replays
Heatmaps
AI Insights
Features
Integrations
Mobile
AI Study Creator
Dashboards
AI Analysis
Security Standards
Solutions
BY use case
Measure Experiences
Evaluate Features
Uncover Customer Needs
Influence Product Direction
BY TEAM
User Research
Design
Product Management
Marketing
Engineering
Customer Experience
Templates
Customers
Resources
Blog
Events & Webinars
Help Center
Video Tutorials
Session Replay Guide
Pricing
Enterprise
Company
About Us
Careers
Sprig Service Agreement
Privacy Policy
Data Processing Addendum
Status
Compare
vs Qualtrics
vs Medallia
vs Hotjar
Copyright 2025 Sprig, All Rights Reserved
Linkedin iconTwitter icon