If you’re looking to gather actionable feedback from your customers about your product, then the survey template is an essential tool. By asking your users how valuable they perceive your product to be, you’ll gain insight into what aspects of your product are working and what needs improvement. This template can be used by anyone who wants to better understand the value proposition of their product and identify ways to increase its traction in the market.
For example, let’s say you run a subscription-based meal delivery service. You’ve been operating for a few months and have received mostly positive feedback from your customers. However, you’re not seeing the growth you were hoping for. By using the survey template, you ask your customers to rate how valuable they perceive your meal delivery service to be.
You receive a mix of responses, with some users rating it highly and others providing lower ratings. In the follow-up open-ended question that asks what would make the product more valuable to them, you identify one common feedback theme: customers would like more flexibility in choosing their meals and/or delivery times to make the service a better fit for their dynamic lifestyles.
With this valuable feedback in hand, you adjust your service to better meet your customers’ needs. You expand your menu options, offer more flexible delivery times, and implement other changes that make your meal delivery service more valuable to your users. This leads to increased customer satisfaction, better retention rates, and ultimately, more growth for your business.
In conclusion, this survey template is a great tool for anyone looking to better understand how users perceive their product and how it can be improved to create a devoted user base.