Insights Gathered:
There are lots of ways to measure your product sense. Are you better at seeing micro frustrations and delights? Do you anticipate more non-obvious user problems before you present at product reviews? Is your design partner surprised and delighted by the level of detail you notice? These are all important measures, but the true measure of your product sense is the level of customer/user satisfaction with your product. As your product sense gets stronger the user experience will improve and your CSAT will shift.
Actions:
Use these CSAT questions as users have completed both happy and unhappy paths to get a full understanding of the product experience.
