Gauge live product usability with in-context usability sessions.
What is live session user experience feedback?
Live session user experience feedback is a collection of real-time opinions and reactions you receive from users while they use your product. Linking user feedback to a precise action taken in your program makes it easier to spot friction points and make changes that improve usability and meet customer needs.
Why do you need live session experience feedback?
This type of user feedback provides immediate, authentic insights into customers’ experience with your product. It allows you to observe user behavior and better understand their needs, preferences, and pain points.
With this information, you can determine whether your product’s design and functionality are effective and intuitive for users. You can also make informed adjustments that improve the experience and keep users coming back to use your product.
How do you track user feedback in real time?
Customer surveys are one of the best ways to gather live session feedback from users. When you use Sprig, you get access to In-Product Survey Software that collects feedback from users as they navigate through your product. These surveys prompt users to share their experiences at specific moments in their journey, whether after completing a purchase or while using a certain feature.
Another great way to gather feedback is through session replay software. Sprig Replays records clips of live user sessions to show you everything from clicks to scrolls, mouse jiggles, and keystrokes. Together, Sprig’s In-Product Surveys and Replays create a thorough feedback system. By getting a mix of direct user opinions and observational data, you can comprehensively understand user experience and make targeted improvements.
How to use our Live Session Experience Survey Template
Sprig's Live Session Experience Survey Template streamlines the process of gathering feedback from users as they engage with your digital product. This template gives you a framework for creating a survey that’s tailored to your product without the hassle of drafting questions from scratch. You can easily embed the survey directly into your product. Then, simply fill in the provided fields with your product information, and in just a few minutes, you're ready to launch the survey.
What to do with Live Session Experience Survey results
Once you’ve received an adequate batch of responses, the next step is to analyze them. This way, you can make the most of your user responses and gain valuable insights to drive improvements. You’ll need to review the responses, categorize them based on themes or topics, and identify patterns that reveal common trends or areas for improvement. Sprig’s AI Analysis tool simplifies this entire process.
This GPT-powered technology sorts through all your survey data, highlights key trends, and generates summaries of the most important insights. This eliminates hours of manual analysis, allowing you to quickly identify actionable takeaways and make informed decisions to improve your product. With all these insights, you can prioritize enhancements that align with user needs and preferences, ultimately leading to a better overall user experience.