Insights Gathered:
Were students satisfied with the student-led class experience? This question was critical to Noon Academy’s mission. If students weren’t participating in these groups, they weren’t getting the benefit from Noon that differentiates it from other e-learning platforms.
Because this research was conducted in-app, the Noon Academy team received quick feedback. The students were taking these surveys in real-time, and the team was analyzing them almost instantaneously.
Two themes emerged: there were some bugs and students needed guidance within the study group experience.
Actions:
Bugs were easy. The team worked with Engineering to get those solved and then the design team got work on solutions that would provide more direction to students as they attempted to engage with the peer-based groups.
