Sprig AI-Powered Always-On Replays: User Journey & Session Replay Software

Get an inside look into your user experience with Sprig Replays

Understand user behavior at scale

Continuously recreate user journeys across your product’s core flows with post-engagement session replays.

Instantly analyze behavior with AI

Organize and uncover insights effortlessly—Sprig AI sorts event logs by themes and highlights key user pain points.

Link user actions to insights

Track users’ session interactions alongside their Survey feedback to see exactly what influenced their sentiment.

Keep sensitive user data private

Blur form content, images, password fields, and/or specific CSS selectors to protect users’ personal data.

Zoom into specific user actions

Track and recreate targeted web and mobile experiences based on specific user attributes and in-product actions.

Visualize your mobile experience

Recreate users’ mobile journey across your iOS, Android, and React Native apps.

How to surface and solve user friction points

Easily install Sprig into your app

Embed Sprig into your web or mobile product with a simple one-time installation via Segment, Google Tag Manager, and more.

Protect your users’ privacy

Customize your Sprig privacy settings to blur sensitive user information in your Replays, including form content, images, and password fields.

Launch continuous or targeted Replays

Continuously track user interactions to reproduce users’ journeys across core product flows, or recreate specific user activity for deeper insights into key product areas.

Plus, add a Replay into a Survey

Add Replays into your in-product Surveys to easily analyze user interactions alongside sentiment, uncovering the 'why' behind every action.

Analyze and learn at scale

Sprig AI automatically organizes Replay clips by product area for easy access and proactively extracts insights on user behavior such as pain points and themes.

Frequently asked questions

What is session replay?

If you’ve ever wanted to see exactly how customers use your product, a session replay lets you see just that. This feature reproduces logs of users interacting with your product. See everything from mouse clicks and keystrokes to page scrolls and cursor activity. Session replay gives you a clear picture of user journey pain points, from bugs to unclear calls to action. Use session replay to improve conversion rates as you see exactly where users are dropping off.

What are Sprig Replays?

Sprig’s User Journey and Session Replay software includes an advanced feature that triggers a “replay” when users conduct specific actions on your site. This way, you can get even more detailed insights into the ways users navigate your product. With Sprig Replays, you can view users' session interactions alongside their survey responses to get a complete picture of their experience. That’s more actionable data to help you further enhance your product.

How does session replay work?

Session replay logs user interactions—mouse movements, clicks, and taps—and reconstructs them into a visual journey of their experience on your site or app. Then Sprig AI analyzes these interaction logs at scale to surface behavioral trends and themes.

What is session replay used for?

Session replay software is especially powerful in helping you understand and analyze user interactions with your product. You can use these insights to easily identify friction points and make decisions about ways to improve your platform's overall usability.