Understand Low Engagement

Uncover the reasons why previously active users have become disengaged.

Use Template

How to use the Understand Low Engagement template

When to use

Use this microsurvey to increase engagement and retention of your active users

Who to target

Send after users have been inactive longer than average (e.g. this may be 2 days for some products, 7 for others, 30 for others).

What you'll learn

This microsurvey helps you understand why your users haven't returned to your product, and uncovers what you can do it make your product more useful to these users.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

Launch a Sprig in minutes. 
See insights within hours.

Create your free account to conduct interviews, test designs, and survey 
specific users within your product, on your website, and more.