Understand Low Engagement
Uncover the reasons why previously active users have become disengaged.
How to use the Understand Low Engagement template
When to use
Use this microsurvey to increase engagement and retention of your active users
Who to target
Send after users have been inactive longer than average (e.g. this may be 2 days for some products, 7 for others, 30 for others).
What you'll learn
This microsurvey helps you understand why your users haven't returned to your product, and uncovers what you can do it make your product more useful to these users.
Designed by survey fanatic and customer experience advocate.
Head of User Research at Sprig
Launch a Sprig in minutes.
See insights within hours.
Create your free account to conduct interviews, test designs, and survey
specific users within your product, on your website, and more.