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Understand Low Engagement

Uncover the factors that lead users to churn.

Microsurvey to understand low product engagement

How to use the Understand Low Engagement template

When to use

Uncover the reasons why previously active users have become disengaged.

Who to target

Send after users have been inactive longer than average (e.g. this may be 2 days for some products, 7 for others, 30 for others).

What you'll learn

This microsurvey helps you understand why your users haven't returned to your product, and uncovers what you can do to make your product more useful to these users.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

Allison Dickon Headshot

See More Collections

  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and get insights within hours.

Make every product decision research-informed. Get started with Sprig and conduct high-impact research with your users across the product lifecycle.