How to use the Understand Low Engagement template
When to use
Uncover the reasons why previously active users have become disengaged.
Who to target
Send after users have been inactive longer than average (e.g. this may be 2 days for some products, 7 for others, 30 for others).
What you'll learn
This microsurvey helps you understand why your users haven't returned to your product, and uncovers what you can do to make your product more useful to these users.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Head of User Research at Sprig
