Understand Intent to Renew

Gauge subscribers' intentions to renew their subscription.

Use Template

How to use the Understand Intent to Renew template

When to use

Use this microsurvey to identify churn risk early and find opportunities to reduce churn

Who to target

Target users approximately 3/4 of the way through a subscription period (e.g., week 3 for monthly members and month 9 for annual).

What you'll learn

This microsurvey helps you understand how likely your users will renew their subscription, and uncovers what might be holding them back from renewing.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

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