Understand Intent to Renew
Gauge subscribers' intentions to renew their subscription.
How to use the Understand Intent to Renew template
When to use
Use this microsurvey to identify churn risk early and find opportunities to reduce churn.
Who to target
Target users approximately 3/4 of the way through a subscription period (e.g., week 3 for monthly members and month 9 for annual).
What you'll learn
This microsurvey helps you understand how likely your users will renew their subscription, and uncovers what might be holding them back from renewing.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Head of User Research at Sprig