TEMPLATES
Understand Future Usage Intent
Gauge product traction and identify opportunities to reduce churn risk.
How to use the Understand Future Usage Intent template
When to use
Use this microsurvey to gauge customer loyalty and identify opportunities to increase repeat purchase behavior.
Who to target
Target users soon after they have made a purchase. If the purchase requires delivery of physical goods, consider whether to ask before or after they receive their order.
What you'll learn
This microsurvey helps you understand how likely your users are to purchase additional products in the future, and uncovers if there is anything that might hold them back from making another purchase.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Staff User Researcher at Sprig
