Understand Cart Abandon
Uncover barriers to purchase and identify opportunities to improve conversion rates.
How to use the Reduce Cart Abandon template
When to use
Use this microsurvey to uncover barriers to purchase and identify opportunities to improve conversion rates.
Who to target
Target users soon after they abandoned their cart (20 seconds - 1 day).
What you'll learn
This microsurvey helps you understand why your users haven't purchased the items they left in their cart, and uncovers what's holding them back or why they changed their mind.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Staff User Researcher at Sprig