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TEMPLATES

Understand Cart Abandon

Uncover barriers to purchase and identify opportunities to improve conversion rates.

Overview

This microsurvey clarifies users' intentions to purchase items left in their cart after a recent visit. Use it to uncover barriers to purchase and identify opportunities to improve conversion rates.

  • Microsurvey
  • Ecommerce

How to use the Reduce Cart Abandon template

When to use

Use this microsurvey to uncover barriers to purchase and identify opportunities to improve conversion rates.

Who to target

Target users soon after they abandoned their cart (20 seconds - 1 day).

What you'll learn

This microsurvey helps you understand why your users haven't purchased the items they left in their cart, and uncovers what's holding them back or why they changed their mind.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

Allison Dickon Headshot

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