Reduce Subscriber Churn

Uncover the factors that lead users to churn.

Use Template

How to use the Reduce Subscriber Churn template

When to use

Use this microsurvey to find ways to retain and engage more users

Who to target

Send immediately after cancellation, either while still in the product experience, or by automated email delivery.

What you'll learn

This microsurvey helps you understand the main reason why your users canceled their plan with your product, and uncovers specific features or functionality that could have improved their experience.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

Launch a Sprig in minutes. 
See insights within hours.

Create your free account to conduct interviews, test designs, and survey 
specific users within your product, on your website, and more.