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Templates

Reduce Subscriber Churn

Uncover the factors that lead users to churn.

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Reduce subscriber churn microsurvey template

How to use the Reduce Subscriber Churn template

When to use

Use this microsurvey to find ways to retain and engage more users.

Who to target

Send immediately after cancellation, either while still in the product experience, or by automated email delivery.

What you'll learn

This microsurvey helps you understand the main reason why your users canceled their plan with your product, and uncovers specific features or functionality that could have improved their experience.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

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  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and deliver insights within hours.

Conduct research within the product experience and test design concepts - all without engineering resources.

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