Reduce Subscriber Churn
Uncover the factors that lead to churn and find ways to retain more users.
How to use the Reduce Subscriber Churn template
When to use
Use this microsurvey to find ways to retain and engage more users.
Who to target
Send immediately after cancellation, either while still in the product experience, or by automated email delivery.
What you'll learn
This microsurvey helps you understand the main reason why your users canceled their plan with your product, and uncovers specific features or functionality that could have improved their experience.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Staff User Researcher at Sprig