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Reduce Subscriber Churn

Uncover the factors that lead to churn and find ways to retain more users.


This microsurvey uncovers the factors that lead users to churn. Use it to find ways to retain and engage more users.

  • Microsurvey
  • Growth
  • Retention

How to use the Reduce Subscriber Churn template

When to use

Use this microsurvey to find ways to retain and engage more users.

Who to target

Send immediately after cancellation, either while still in the product experience, or by automated email delivery.

What you'll learn

This microsurvey helps you understand the main reason why your users canceled their plan with your product, and uncovers specific features or functionality that could have improved their experience.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

Allison Dickon Headshot

See More Collections

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  • NPS & Sentiment Tracking

  • UX Measurement

  • Recruiting Prompts & Screening

  • Video Surveys

  • Concept Testing

  • Message Testing

  • Protoype & Usability Testing

Launch a Sprig and get insights within hours.

Make every product decision research-informed. Get started with Sprig and conduct high-impact research with your users across the product lifecycle.