Reduce Onboarding Drop-off

Uncover the factors that lead users to become inactive before completing onboarding.

Use Template

How to use the Reduce Onboarding Drop-off template

When to use

Use this microsurvey when preparing for a project to address onboarding, or run it continuously to identify changes over time.

Who to target

Target users who have not completed onboarding by an automated email sent the minimum number of days after the last visit when you feel confident they are unlikely to return (e.g., 7 days).

What you'll learn

This microsurvey uncovers the top drivers of onboarding drop-off and surfaces new opportunities to increase onboarding success rates among at-risk users.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

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