Reduce Onboarding Drop-off
Uncover the factors that lead users to become inactive before completing onboarding.
How to use the Reduce Onboarding Drop-off template
When to use
Use this microsurvey when preparing for a project to address onboarding, or run it continuously to identify changes over time.
Who to target
Use an automated email to target users who seem unlikely to complete onboarding (e.g., 7 days since last visit).
What you'll learn
This microsurvey uncovers the top drivers of onboarding drop-off and surfaces new opportunities to increase onboarding success rates among at-risk users.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Head of User Research at Sprig