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Templates

Reduce Cart Abandon

Learn why users abandon carts to reduce purchase barriers.

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microsurvey to reduce cart abandon

How to use the Reduce Cart Abandon template

When to use

Use this microsurvey to uncover barriers to purchase and identify opportunities to improve conversion rates.

Who to target

Target users soon after they abandoned their cart (20 seconds - 1 day).

What you'll learn

This microsurvey helps you understand why your users haven't purchased the items they left in their cart, and uncovers what's holding them back or why they changed their mind.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

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  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and deliver insights within hours.

Conduct research within the product experience and test design concepts - all without engineering resources.

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