Measure Customer Satisfaction (CSAT)

Gauge customer satisfaction (CSAT).

Use Template

How to use the Measure Customer Satisfaction (CSAT) template

When to use

Use this microsurvey to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience

Who to target

Target users who have enough experience with your product to provide informed answers (at least 30 days since signup).

What you'll learn

This microsurvey helps you understand how satisfied your users are with your product, and uncovers what you can do to improve your product experience.

Designed by survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research at Sprig

Launch a Sprig in minutes. 
See insights within hours.

Create your free account to conduct interviews, test designs, and survey 
specific users within your product, on your website, and more.