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Templates

Measure Customer Satisfaction (CSAT)

Gauge customer satisfaction (CSAT).

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Microsurvey to measure customer satisfaction

How to use the Measure Customer Satisfaction (CSAT) template

When to use

Use this microsurvey to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience.

Who to target

Target users who have enough experience with your product to provide informed answers (at least 30 days since signup).

What you'll learn

This microsurvey helps you understand how satisfied your users are with your product, and uncovers what you can do to improve your product experience.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

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  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and deliver insights within hours.

Conduct research within the product experience and test design concepts - all without engineering resources.

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