Measure Customer Satisfaction (CSAT)
Gauge overall customer satisfaction and identify areas of focus to improve the experience.
How to use the Measure Customer Satisfaction (CSAT) template
When to use
Use this microsurvey to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience.
Who to target
Target users who have enough experience with your product to provide informed answers (at least 30 days since signup).
What you'll learn
This microsurvey helps you understand how satisfied your users are with your product, and uncovers what you can do to improve your product experience.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Staff User Researcher at Sprig