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TEMPLATES

Measure Customer Satisfaction (CSAT)

Gauge overall customer satisfaction and identify areas of focus to improve the experience.

Overview

This microsurvey helps you gauge customer satisfaction. Use it to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience.

  • Microsurvey
  • Customer Experience
  • Discovery
  • Product
  • Retention

How to use the Measure Customer Satisfaction (CSAT) template

When to use

Use this microsurvey to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience.

Who to target

Target users who have enough experience with your product to provide informed answers (at least 30 days since signup).

What you'll learn

This microsurvey helps you understand how satisfied your users are with your product, and uncovers what you can do to improve your product experience.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

Allison Dickon Headshot

See More Collections

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  • Concept Testing

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  • Protoype & Usability Testing

Launch a Sprig and get insights within hours.

Make every product decision research-informed. Get started with Sprig and conduct high-impact research with your users across the product lifecycle.