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TEMPLATES

Measure Customer Effort Score (CES)

Understand the perceived effort for customers to accomplish their goals for using your product.

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Overview

This survey measures the perceived effort for customers to accomplish their goals for using your product. Use it to identify opportunities to optimize your customer journey.

  • Customer Experience
  • Survey

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

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