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TEMPLATES

Measure Customer Effort Score (CES)

Understand the perceived effort for customers to accomplish their goals for using your product.

Overview

This survey measures the perceived effort for customers to accomplish their goals for using your product. Use it to identify opportunities to optimize your customer journey.

  • Customer Experience
  • Survey

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

Allison Dickon Headshot

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  • Concept Testing

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  • Prototype & Usability Testing

Launch a Sprig in minutes. 
See insights within hours.

Get conviction around every product decision. Start with Sprig to collect product insights to build a better product experience.