Capture Live Session Experiences
Gauge live product usability with open-ended, in-context usability sessions.
How to use the Capture Live Session Experience template
When to use
Use this template to create a benchmark of your product's usability across common user journeys. Consider running on a quarterly basis.
Who to target
Target any users of your product, or focus on specific segments of interest (i.e., paid users).
What you'll learn
You'll identify points of friction in the live product experience and identify opportunities to improve through future iterations.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Staff User Researcher at Sprig