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TEMPLATE

Capture Live Session Experiences

Gauge live product usability with open-ended, in-context usability sessions.

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Overview

This template allows you to create a benchmark for your product or feature's usability across multiple different user journeys. It's recommended to run live session experiences on a quarterly basis.

  • Design
  • Usability

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How to use the Capture Live Session Experience template

When to use

Use this template to create a benchmark of your product's usability across common user journeys. Consider running on a quarterly basis.

Who to target

Target any users of your product, or focus on specific segments of interest (i.e., paid users).

What you'll learn

You'll identify points of friction in the live product experience and identify opportunities to improve through future iterations.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Staff User Researcher at Sprig

Allison Dickon Headshot

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