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Improve the Return Experience

Make your returns process seamless and keep customers coming back.

Improve the return experience microsurvey template

How to use the Improve the Return Experience template

When to use

Use this microsurvey to uncover issues along the returns journey and optimize the experience.

Who to target

Target users immediately after they have completed a return.

What you'll learn

This microsurvey helps you understand how satisfied your users are with your return experience, and uncovers what you could do to make the experience better.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

Allison Dickon Headshot

See More Collections

  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and get insights within hours.

Make every product decision research-informed. Get started with Sprig and conduct high-impact research with your users across the product lifecycle.