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Templates

Improve the Onboarding Experience

Understand the user experience with onboarding and uncover friction points.

microsurvey to improve the onboarding experience

How to use the Improve the Onboarding Experience template

When to use

Deploy this microsurvey when you are looking for opportunities to increase onboarding conversion. Or, run this microsurvey continuously to gauge progress towards a better onboarding experience.

Who to target

Target users immediately after onboarding is completed - defined as experiencing your product's value for the first time (e.g., launching your first microsurvey with [product]).

What you'll learn

This microsurvey will help you understand perceptions about the onboarding process and surface opportunities to refine the experience for future users. If run continuously, you'll understand whether the experience is improving or getting worse over time.

Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

Allison Dickon Headshot

See More Collections

  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and get insights within hours.

Make every product decision research-informed. Get started with Sprig and conduct high-impact research with your users across the product lifecycle.