Templates
Improve the Delivery Experience
Identify friction points and improve customer satisfaction.

How to use the Improve the Delivery Experience template
When to use
Use this microsurvey to uncover issues along the delivery journey and optimize the experience.
Who to target
Target users immediately after they have received a delivery.
What you'll learn
This microsurvey helps you understand how satisfied your users are with your delivery experience, and uncovers what you could do to make the experience better.
Designed by survey fanatic and customer experience advocate.
Allison Dickin, Head of User Research at Sprig
