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Templates

Improve the Delivery Experience

Identify friction points and improve customer satisfaction.

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Improve the delivery experience microsurvey template

How to use the Improve the Delivery Experience template

When to use

Use this microsurvey to uncover issues along the delivery journey and optimize the experience.

Who to target

Target users immediately after they have received a delivery.

What you'll learn

This microsurvey helps you understand how satisfied your users are with your delivery experience, and uncovers what you could do to make the experience better.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

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  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and deliver insights within hours.

Conduct research within the product experience and test design concepts - all without engineering resources.

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