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Templates

Improve the Checkout Experience

Identify friction points and streamline the checkout flow.

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Improve the checkout experience microsurvey template

How to use the Improve the Checkout Experience template

When to use

Use this microsurvey to uncover reasons for checkout abandon and to improve conversion rates.

Who to target

Target users as soon as they complete a purchase.

What you'll learn

This microsurvey helps you understand how easy it was for your users to complete the checkout process, and uncovers if there's anything you could do to improve the experience.

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Designed by survey fanatic and customer experience advocate.

Allison Dickin, Head of User Research at Sprig

Allison Dickon Headshot

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  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

Launch a Sprig and deliver insights within hours.

Conduct research within the product experience and test design concepts - all without engineering resources.

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