NPS & Sentiment Tracking
About this collection
Customers' needs and goals are constantly evolving, and so is the competitive landscape. Keeping a constant pulse on your customers helps ensure your understanding of customer sentiment is up-to-date and identifies red flags early, before customers churn. Use these set-it-and-forget-it templates to unlock a continuous stream of insights and stay close to your customers.
Templates in this Collection
Improve Your Newsletter (a.k.a. "The Lenny")
This microsurvey helps you gauge subscriber satisfaction with your email newsletter content and identify opportunities to improve. Embed it at the end of your newsletter to continuously collect insights.
Understand Future Purchase Intent
Measure Subscriber Satisfaction
This microsurvey gauges the subscriber experience and identifies opportunities to improve. Use it to identify issues that could lead to churn and find optimizations to increase renewal rates.
Measure Customer Satisfaction (CSAT)
This microsurvey helps you gauge customer satisfaction. Use it to track the overall customer experience, or customize it to narrow in on a specific aspect of the experience.
Measure Product Value
This microsurvey helps you understand how valuable your product is to your users and identify opportunities to increase traction. Use it as a customer experience metric or to help build your next product roadmap.
Measure Net Promoter Score (NPS)
This microsurvey measures Net Promoter Score by asking users how likely they are to recommend your product. Use it to gauge and track customer loyalty and advocacy over time.
Measure Customer Effort Score (CES)
This microsurvey measures the perceived effort for customers to accomplish their goals for using your product. Use it to identify opportunities to optimize your customer journey.
Measure Product/Market Fit
This microsurvey helps you understand whether the your new product or features solves the problem you intended it to. Refine your value proposition and assess how close you are to a market-ready product.
Understand Future Usage Intent
This microsurvey measure your users' intentions to continue using your product for the near future. Use it to gauge product traction and identify opportunities to reduce churn risk.
Meet Customer Needs
This series of video questions helps you get into the minds of your B2B audience and identify key goals, motivations, and pain points that drive customer behavior.