Improve the Order Journey
About this collection
The ecommerce journey doesn't end at purchase, and what happens afterwards is just as important as what happens before. Use this collection to gain insight into the full order journey and identify areas for improvement that will turn one-time buyers into loyal customers.
Templates in this Collection
Improve the Checkout Experience
This microsurvey gauges the ease of the checkout experience and identifies opportunities to improve. Use it to uncover reasons for checkout abandonment and to improve conversion rates.
Improve the Delivery Experience
This microsurvey gauges satisfaction with the delivery experience and identifies opportunities to improve. Use it to uncover issues along the delivery journey and optimize the experience. Screen reader support enabled.