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Collections

Improve the Order Journey

Make purchasing, receiving, or returning your product smooth and seamless for your users.

About this collection

The ecommerce journey doesn't end at purchase, and what happens afterwards is just as important as what happens before. Use this collection to gain insight into the full order journey and identify areas for improvement that will turn one-time buyers into loyal customers.

Templates in this Collection

Improve the Checkout Experience

This microsurvey gauges the ease of the checkout experience and identifies opportunities to improve. Use it to uncover reasons for checkout abandonment and to improve conversion rates.

Improve the Delivery Experience

This microsurvey gauges satisfaction with the delivery experience and identifies opportunities to improve. Use it to uncover issues along the delivery journey and optimize the experience. Screen reader support enabled.

Understand Future Purchase Intent

This microsurvey gauges customers' intentions to purchase from your site again in the future. Use it to gauge customer loyalty and identify opportunities to increase repeat purchase behavior.

Improve the Return Experience

This microsurvey gauges satisfaction with the returns experience and identifies opportunities to improve. Use it to uncover issues along the returns journey and optimize the experience.

See More Collections

  • Improving an Existing Product or Feature

  • Acquire More Customers

  • Onboard More Customers

  • Launch a New Product or Feature

  • Measure the Customer Experience

  • Reduce Customer Churn

  • Improve Purchase Conversion

  • Improve the Order Journey

  • Create Better Content

  • Optimize Product Pricing

  • Recruit Interview Participants

  • Run a Concept Test

  • Conduct an Asynchronous Video Interview

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